Putting customers and colleagues at the heart of our business. Delivering sustainable profitability and shareholder returns as part of our green focused growth and investment strategy. Supporting communities, our planet and each other.
Message from the
Chair and CEO
Scott Wheway
Chair, Centrica
"Centrica occupies a unique place in the energy market. It is a place I am very proud that we occupy. We are a lynchpin of stability in a market that for the last few years has been in turmoil."
Chris O’Shea
Chief Executive, Centrica
"We have been vocal in our calls for regulatory reform, both in terms of how energy companies are made more robust to avoid failures in the future, and in terms of how we can have a system which is fairer for consumers."
Group Overview
Centrica is a uniquely integrated energy company operating primarily in the UK and Ireland. At the heart of our business is our talented team of 20,000 colleagues, including 7,000 engineers who serve millions of customers every day through trusted brands like British Gas, Bord Gáis Energy and Centrica Business Solutions.
Snapshot of 2023 Results
(1) 2022 comparator as reported. Excluding disposed Spirit Energy Norway assets 2022 adjusted operating profit was £2,823m and adjusted EPS was 34.2p.
Group adjusted operating profit
£2,752m
2022: £3,308m(1)
-£556m
Group adjusted basic EPS
33.4p
2022: 34.9p(1)
-1.5p
Group statutory net cash flow from operating activities
£2,752m
2022: £1,314m
£1,438m
Group free cash flow from continuing operations
£2,207m
2022: £2,487m
-£280m
Adjusted net cash
£2,744m
2022: £1,199m
£1,545m
Full year dividend per share
4.0p
2022: 3.0p
1.0p
"Since 2022, we have committed £140 million to support customers struggling with their energy bills in the UK and Ireland, which is on top of around £400 million of contributions we are required to make each year. It is a huge amount of money but our customers are at the heart of everything we do, and we must support them when they’re in need."
Chris O'Shea, Group Chief Executive
People & Planet progress in 2023
“2023 has been another extraordinary year for Centrica. I am really proud of what all our colleagues have achieved together to adapt to changing business needs and to support our customers and each other throughout the year.”
Jill Shedden MBE, Chief People Officer
7.7 / 10
Colleague engagement
13.0GW
Renewable power under management
£140m
Cumulative voluntary energy bill support provided during the energy crisis
3,000
Heat pumps delivered in the able to pay market and via the Energy Company Obligation
People and Planet
Creating a more inclusive and sustainable future that supports communities, our planet and each other.
Downloads
- Strategic Report(PDF – 7.5mb)
- Chair’s Statement(PDF – 144kb)
- CEO’s Statement(PDF – 271kb)
- Chief People Officer’s Report(PDF – 663kb)
- People & Planet incl. TCFD(PDF – 907kb)
- Business Model And Strategic Framework(PDF – 509kb)
- Key Performance Indicators(PDF – 84kb)
- Corporate Governance Report(PDF – 2.1mb)
- Remuneration Report(PDF – 329kb)
- Stakeholders and S172 Statement(PDF – 1.4mb)
- Financial Statements(PDF – 1.3mb)
Helping people with their energy bills in the UK
Although 2023 saw lower wholesale energy prices than in 2022, the cost of energy remained relatively high for consumers.
Providing urgent help during the energy crisis
Helping people with their energy bills in the UK
In 2023, global energy supplies continued to be constricted and government support introduced to help consumers at the start of the crisis, had run its course. We see it as our duty to help customers and communities through difficult times. The Directors more than doubled our energy support fund to £140 million, making it the biggest voluntary support package ever provided by an energy company in the UK. Of this, we have committed £134 million in the UK since 2022. This results in total donations of around £60 million to the British Gas Energy Trust, with the majority of this funding dedicated to a cash support fund for customers and to help within communities. To further strengthen support at the heart of communities, £2 million was also provided to front-line charities like StepChange. The remaining funding, managed directly by British Gas, is helping residential and business customers with a particular focus on pre-payment customers.
Annual Report 2023
Our strategy is driven by our Purpose of energising a greener, fairer future.
