British Gas Announces Strategic Partnership with NIBE to Enhance Heat Pump Service and Support

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British Gas is pleased to announce a strategic partnership with NIBE Energy Systems UK. This collaboration marks a significant step forward in strengthening NIBE’s service network, ensuring even greater support for the UK’s rapidly expanding heat pump market.

With over 40,000 NIBE heat pumps already installed across the UK, and ambitious growth plans to exceed projected market growth, demand for high-quality service and maintenance continues to grow. Through this partnership, British Gas will become an approved NIBE service partner, providing an expanded and more responsive support network for customers and installers alike.

NIBE will play a pivotal role in equipping British Gas engineers with the necessary expertise to service and maintain NIBE heat pumps, further enhancing the skill set of one of the UK’s largest energy service providers. This initiative aligns with the government’s drive towards sustainable heating and the Warm Homes Promise, ensuring homeowners benefit from a seamless, reliable service experience.

For NIBE customers, this partnership translates into faster response times for callouts and servicing, broader geographical coverage, and improved availability of spare parts for installers. Importantly, NIBE’s existing team of highly skilled field service engineers will continue to operate as usual, maintaining the premium service standards that customers expect.

Speaking today at ISH Frankfurt, the world’s leading trade fair for HVAC and water solutions, Paul Smith, Managing Director of NIBE Energy Systems UK, said: “As we continue to drive the transition to sustainable heating, ensuring robust service and support is crucial. This partnership with British Gas enables us to scale up our service capabilities while maintaining the high standards we are known for. By enhancing the skills of British Gas engineers, we are not only expanding our service reach but also strengthening the UK’s expertise in heat pump technology.”

Mark Berryman, Managing Director, British Gas Services, added: “We’re delighted to be partnering with NIBE, a leading name in the heat pump industry. This collaboration will allow us to provide even more homeowners with the reassurance of expert servicing and maintenance. As the UK moves towards net zero, partnerships like this are key to delivering a more sustainable and efficient future.”

As the UK accelerates its transition to low-carbon heating solutions, NIBE and British Gas are committed to ensuring customers receive the best possible service, reinforcing their shared vision for a sustainable and energy-efficient future.