With the majority of our carbon emissions coming from customer activities, the biggest difference we can make to climate change is to help customers transition to lower carbon and sustainable energy usage.

We’ve pinpointed four crucial levers that will play a significant role in reducing customer emissions, each with varying degrees of Centrica control. We’ll need to take direct action within each of these areas, which includes shifts to our portfolio of services and solutions to deliver our strategic ambition. Alongside this, we know our progress in the four areas set out below, is heavily dependent on the quick evolution of the policy environment, market conditions, technology development and customer behaviour. We therefore target advocacy in these areas.