Our People & Planet Plan is built on strong foundations that ensure we act fairly and ethically in everything we do.
Together, they support the United Nations Sustainable Development Goals and the United Nations Global Compact.
2024 Achievements
>£598m
Mandatory and voluntary contributions to help people with their energy bills
8.1/10
Top quartile colleague engagement score
Top Tier
CCLA Mental Health Benchmark UK
Zero
Fatalities
Our Foundations
Our strategic People & Planet Plan is underpinned by foundational activity that covers Customers, Colleagues, Communities and Ethics, and the Environment.
Customers
We want to be there for our customers, whenever they need a helping hand.
Vulnerable customers
The cost of energy remains a worry for many. That’s why we’ve created the largest voluntary support package provided by an energy company for customers in the UK and Ireland to the sum of £140 million. In total during 2024, we gave nearly £600 million in mandatory and voluntary contributions to provide debt advice, grants and energy efficiency measures to those struggling with their energy bills.
Customer service
We strive to provide an excellent service. We therefore invest in customer-facing systems and teams. This focus has helped improve our net promoter scores and reduce complaints, across our customer-facing businesses last year. We remain committed to energising a greener, fairer future through our services and solutions which together with our focus on customer service, will help us attract and retain customers.
Colleagues
We want our people to feel safe, engaged and rewarded.
Safety & Wellbeing
Keeping our colleagues and customers safe is key. We continue to build and reinforce a culture focused on safety, while constantly striving to improve controls and monitoring. We’re also focused on mental health provision and prevention, including via our 120-strong network of mental health first aiders and free healthcare.
Colleague Engagement
Colleagues are the beating heart of our business. Engaged and motivated colleagues are therefore key to our success and ability to deliver for our customers. We're continuously working to make Centrica a more inclusive and supportive place to work. Our colleague engagement scores reflect this, improving by 0.4 points to 8.1/10 in 2024.
Reward and Remuneration
We reward our people fairly. This includes being a Real Living Wage employer in the UK, upholding equal pay, and working towards reduce our gender and ethnicity pay gaps, which we’re making good progress on.
Communities
Our scale and passion enable us to be a force for good in our communities.
Supply Chain
A reliable and ethical supply chain is vital to serve customers and support communities. In 2024, we continued to target high standards to maximise opportunities and minimise risk. This included conducting 27 on-the-ground site audits alongside remote worker surveys. Although no serious non-conformance was detected, 191 improvement opportunities were agreed with suppliers to continuously raise standards.
Human Rights
Upholding the human rights of everybody who works for us, with us or alongside us, is a key priority. We ensure that colleagues in higher risk countries are safeguarded and aim to protect and advance the rights of those in our supply chain. To date, we’ve identified no instance of modern slavery but we remain vigilant.
Environment
Alongside our focus on getting to net zero, we also aim to reduce our wider environmental impact.
Water
Efficient water management is essential. While we don’t operate water-intensive activities in water-stressed zones, we seek to minimise use of this vital resource. In 2024 our water consumption remained relatively steady, increasing by 6% to 357,260m3.
Waste
We aim to reduce, reuse and recycle as much waste as we can to avoid landfill. We’re also working to eliminate single-use plastic. In 2024, our waste increased by 10% to 16,651 tonnes. This was largely due to the repurposing of our site at Brigg as part of our net zero plans.
Biodiversity
We continue to manage our business’ impact on biodiversity, particularly in energy generation where the potential impact is greatest. We run impact assessments and develop action plans that involve colleagues and communities wherever possible.
Air emissions
We strive to reduce air pollutants. This includes the combustion of natural gas in power generation which releases pollutants like Nitrogen Oxides and Sulphur Dioxide.
Performance & Reporting
Access reports and explore our Data Centre to find out more about our responsible business performance
