Our Planet

Supporting every customer to live more sustainably

Lead SDG supported

SDG 8 - Work & Economic growth

Our goals

By 2040-50, we want to:

Help our customers be net zero by 2050 (28% greenhouse gas intensity reduction by the end of 2030)

Customers

Be a net zero business by 2040
(50% greenhouse gas reduction by the end of 2032)

Business

Our 2024 achievements

Delivering on our goals

16.7GW

Of renewable and flexible capacity under management

>6,000

Heat pumps cumulatively delivered in the able to pay market and via the Energy Company Obligation

70%

Gross GHG emissions cut from our operations over the last decade

800,000

PeakSave customers shifting their energy use away from peak hours

1. Customers

Help our customers be net zero by 2050

With around 90% of our total greenhouse gas (GHG) emissions coming from our customers, the biggest thing we can do to fight climate change is to help them transition to lower carbon and sustainable energy use.

That’s why we’ve provided energy, services and solutions that cut the GHG intensity of our customers energy use by 6% against our 2019 base year – this is on track against our goal and equivalent to the annual emissions of more than 450,000 homes. Savings were largely driven by our renewable and low carbon energy tariffs alongside energy efficiency and optimisation solutions like heat pumps and our Hive smart thermostat.

We’ll remain focused on helping customers reduce emissions, including via our 2030 ambitions to sell 20,000 heat pumps a year and connect 5 million devices to the Hive platform.

2. Business

Be a net zero business by 2040

Having moved away from most of our carbon intensive assets to provide low carbon services and solutions for customers, we emit around 70% less carbon than a decade ago.

Towards our net zero target, our total GHG emissions decreased by 18% against the 2019 base year which is on track with our goal. This was, however, slightly down on the reduction achieved the previous year and was mainly due to security of supply driving an increase in gas production, generation and storage. Sustainable savings were also secured with the gradual roll-out of our electric vehicle road fleet alongside those from across our property portfolio.

We’ll continue to drive emissions out of our business and identify opportunities wherever possible to support the adoption of lower carbon energy – from achieving net zero gas production and storage by 2035, to having a zero emission vehicle fleet by 2030.