Centrica's Purpose
Our Purpose is to energise a greener, fairer future.
As we look to deliver net zero for our customers and Centrica, this acts as our 'North Star', guiding us and our 20,000 people, ensuring that we don’t lose our way in an ever-changing world.
This is important because the things we do have a real impact on the lives of our customers. This is both a privilege and a responsibility we take very seriously.
As a company we succeed only when our customers succeed, and for that to happen we need to take the long view and look at the future.
We believe that climate change is the single biggest threat we’re facing today, and that helping deliver net zero is the single most important thing we can do.
Through our various integrated businesses and our deep knowledge of the energy industry, we're helping our customers and partners decarbonise and accelerate their journey to net zero, while ensuring a just energy transition.
For us, a just energy transition is one that protects our planet, creates long-term energy security, and doesn’t leave anyone behind. We work continuously to improve the quality of our products and services, investing heavily in our people and innovation. We are proud to work with others – from our partners to policymakers – to use our capabilities, expertise, and experience to drive positive change.
Why Centrica
Our People
We are investing heavily in building the workforce of the future.
We are laying the groundwork by growing our apprenticeship programme and providing world-class engineer training in our academies – to help develop the right capabilities for future net zero driven growth.
Having the largest engineering force in the industry positions us to deliver the next phase of the energy transition.
For us, the workforce of the future is one that possesses the skills to lead the transition to net zero, is passionate and excited about the opportunities the future holds, and reflects the full diversity of the communities we serve.
None of this is possible if we don’t embrace diversity of thought, background and experience. That’s why we’re committed to creating a culture of mutual trust and respect, that empowers our people to be themselves and helps them grow and develop while bringing purpose and meaning to the work they do every day.
Our Values
Having the right values at the heart of Centrica is essential to our success.
We have a responsibility to our customers, our colleagues, our partners, and our stakeholders, to understand that How we do something is just as important as What we do.
That’s why our five values are at the heart of everything we do.
Care, Courage, Collaboration, Delivery and Agility
Developed through conversations with employees across the business, they define what it means to be part of Centrica and what we must value in order to be successful.
They shape our mindset and honour our proud heritage as well as the trust that our stakeholders put in us.
1. Care
We care deeply about our impact
- The safety of our team and of others around us is paramount
- We respect others, and the trust they place in us
- We want to make a difference to society and those we effect
- We have a sense of responsibility which goes beyond our job
2. Delivery
We do things right and deliver
- We value delivering great service and customer outcomes
- We are rigorous, do things the right way, and follow best practice
- We appreciate the journey as well as the results
- We seek simplicity, efficiency and continuous improvement
3. Collaboration
Together we win
- We enjoy working with others
- We believe relationships and partnerships are fundamental
- We are best when we work as a team
- We seek out views and mutual understanding, even from our harshest critics
4. Agility
We are nimble, curious and innovative
- We don’t stand still and know when to change
- We seek out new things which will make a difference
- We are restless, always looking to do better
- We embrace the ideas and perspectives of others
5. Courage
We step up and take responsibility
- We pursue the right outcome, knowing it is rarely easy
- We are prepared to stand for what we believe
- We will challenge where we believe the path is wrong
- We face into the challenge and grasp the opportunity
Diversity and Inclusion
We’re building a more inclusive team that represents the full diversity of the communities we serve - ensuring that every colleague feels they belong, are valued and can thrive in the team.
We’re committed to placing inclusion at the heart of everything we do, and we’re not looking for you to fit in with our culture – we’d love you to add to it.
2023 Highlights
Top 50
The Times Top 50 Employers for Gender Equality
Top Tier
CCLA Mental Health Benchmark
10
Employee-led Diversity Networks
30%
Women in our team as we work towards gender parity
Our Networks
Our colleague-led networks help our people to find their own community within Centrica. A supportive environment where they can thrive – while also challenging others to think differently.
Find out more here.
Diversity and Inclusion
We recognise the importance of diversity, respect and inclusion. We operate diverse communities. both in the UK and internationally. Our policy outlines our commitments and agreements with our colleagues to ensure our standards are achieved throughout.
Read the Diversity & Inclusion policy here.
Also in this section
Our Strategy
Our strategy is driven by our Purpose of energising a greener, fairer future.
Our Code
Each year, our people undertake mandatory training on Our Code and are required to make a declaration committing to uphold it.
Our Leadership
Our Board and Senior Executives guide our strategy, provide leadership and drive us forward to meet the ever changing needs of our customers.